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Booking T&Cs

Event Booking Terms & Conditions

T&C version 1.0 8th July 2020

1. Before you book
  1. Make sure you have funding approval before you book. Once your online booking is completed you are committed to the booking and will be liable for event fees.
  2. Check with your finance/accounts/procurement depts. for payment information e.g. does a purchase order need to be raised?
  3. Once you have approval and all the invoicing/payment information go to the online booking system to book your place. The online booking needs to be completed for a place to be secured
2. Payment
  1. Payment in full must be received prior to the event. Exceptions may be made for late bookings.
  2. Payment can be made by BACs, Cheque and Credit Card (via Stripe)
3. Online Booking System
  1. All bookings are done through the Online Booking System
  2. Confirmation of your booking is sent immediately to the email address supplied in your booking details. If you have not received this, please check your spam/junk email folders. If you still have not received the confirmation email please email: admin@acdmglobal.org and we will re-send this to you.
  3. Please check you have received confirmation for the event you wanted to book and that the details of the booking are correct. Please be aware that you may receive more than one confirmation if you have booked components of the event under separate bookings/invoices.
4. Pre-event information & final reminder
  1. Any pre-event information will be sent to you by email approximately four weeks prior to the event.
5. At the event
  1. Dress code for all events will be stated in the final confirmation email approximately 4 weeks prior to the event.
  2. Due to operational factors outside of our control it may be necessary to change the hotel you have been allocated to (if you have booked accommodation with us). Should this happen we will provide full details of the alternative hotel and no extra cost will be incurred.
6. Delegate Cancellations/Changes
  1. Delegate cancellations will be accepted up to 6 weeks prior to the event and must be sent by email. An administration fee of £30 +VAT will be charged for all cancellations.
  2. No refunds will be given for cancellations within 6 weeks of the event.
  3. Substitute delegates will be accepted at any time. Please email with details of the original booking and details of the new delegate including any dietary needs if necessary.
  4. If within 6 weeks of the event you are unable to attend the event due to your company imposed travel restrictions then this will not entitle you to any refund of your booking and full payment will need to be made if payment has not already been completed.
  5. If within 6 weeks of the event you are unable to attend the event (and subject to the event going ahead, see 9b & 9c) due to government restrictions preventing your attendance then the ACDM will not refund your booking and your company will need to make full payment and if required claim against their own insurance.
7. Exhibitor Cancellations/Changes
  1. Exhibitor & Exhibition Stand cancellations will be accepted up to 6 weeks prior to the event and must be sent by email. Exhibitor personnel bookings can be cancelled up to 6 weeks of the event and an administration fee of £30 +VAT will be charged. Exhibitor stand bookings can be cancelled up to 6 weeks of the event and 25% of the stand fee will be charged, resulting in a refund of 75% of the stand fee. The 25% cancellation fee reflects the promotional activities and social media activities that will be happening in the run up to the event and will include considerable visibility of the exhibitor.
  2. No refunds will be given for cancellations within 6 weeks of the event.
  3. Substitute exhibitor personnel will be accepted at any time. Please email with details of the original booking and details of the new delegate including any dietary needs if necessary.
  4. If within 6 weeks of the event you are unable to attend the event due to your company imposed travel restrictions then this will not entitle you to any refund of your booking and full payment will need to be made if payment has not already been completed.
  5. If within 6 weeks of the event you are unable to attend the event (and subject to the event going ahead, see 9b & 9c) due to government restrictions preventing your attendance then the ACDM will not refund your booking and your company will need to make full payment and if required claim against their own insurance.
  6. In the event of a cancellation for reasons outside the control of the ACDM term 9c will apply.
8. Sponsorship Bookings
  1. The benefits of sponsorship start from the point of booking the opportunity. This includes but is not limited to visibility on social media, marketing activities and mailings and website branding. As a result of this, it is not possible to cancel sponsorship opportunities.
  2. If the event is cancelled, for any reason, the sponsorship booking will carry forward to either the new date of the event or to the following year’s event. No additional fees will be charged and the specification of the sponsorship opportunity will remain the same. No refunds will be given.
  3. If the company no longer wishes to sponsor the event (e.g. due to acquisition, insolvency) then you must notify ACDM immediately and the sponsorship will be removed.  No refunds will be given.
9. Event Cancellations/Changes
  1. The ACDM reserve the right to change the programme, venue or speakers/trainers and event date if necessary.
  2. In the event of a cancellation of the event for reasons under the control of the ACDM, the ACDM will give you 15 days notice when a full refund will be offered without liability for any consequential or indirect loss. We will try wherever possible to offer an alternative date/location.
  3. In the event of a cancellation for reasons outside the control of the ACDM which prevent the event from being able to be staged (including but not limited to government travel restrictions, venue closure, local lockdown) the ACDM will give you as much notice as is possible. In this instance the event will be postponed to a later date and your booking and payment will be automatically carried forward to this future event. If this is more than 6 weeks prior to the event then delegate/exhibitor cancellation terms will not apply and bookings will automatically carry forward.   The ACDM will do this without liability for any consequential or indirect loss.
View pdf of the T&Cs.